Privacy Policy

Information We Collect

Account information: your name, email address, phone number and password hash when you register.

Order information: the products you purchase, quantities, amounts, payment coin, transaction hash and any payment screenshot you submit.

Support information: the messages you send through the chat widget or contact form, and any lead details you submit.

Technical information: basic request data such as IP address, browser type and pages visited, used for security and diagnostics.

How We Use Your Information

To create and manage your account.

To process, verify and deliver your orders.

To provide customer support and installation guidance.

To respond to enquiries and notify you about products you asked to hear about.

To maintain the security and integrity of the website.

Payment Screenshots

Payment screenshots are stored so our team can verify a transaction. They are used only for verification, dispute handling and record keeping, and are not shared with third parties.

Cookies

We use cookies and similar storage for essential functions: keeping you signed in, remembering your cart, and saving your support chat session. We do not use advertising cookies.

Sharing Your Data

We do not sell or rent your personal information. Data may be processed by service providers who host the site, deliver emails or store the database, under confidentiality obligations. We may disclose information where required by law.

Data Retention

Account and order records are retained for as long as your account is active and for a reasonable period afterwards for accounting, support and dispute purposes. Support conversations are retained while needed to resolve enquiries.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may object to processing. Contact our support team and we will respond within a reasonable timeframe.

Security

Passwords are stored as secure one-way hashes and never in plain text. Sessions use secure, HTTP-only cookies. No system is perfectly secure, so please choose a unique password and contact us promptly if you suspect unauthorised access.

Children

Our services are intended for adults who are legally permitted to trade. We do not knowingly collect information from minors.

Contact

For any privacy question or request, contact us through the contact page or the chat widget.